Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ipis73@gmail.com. Please note that returns will need to be sent to the following address: 1451 Stanley Way,  Escondido, CA 92027 

Customers will be responsible for shipping expenses on all standard returns or exchanges.

You can always contact us for any return question at ipis73@gmail.com.

 

Orders cannot be changed or canceled after they are placed. The orders are sent to a production company immediately after purchase, so there is not a way to cancel or change an order after the order has been placed and the payment has been received.  Please make sure that your order is correct before you checkout.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.  If there is any defective, damaged, or incorrect item was received with your order, we will work with our production partner to provide a suitable replacement at no additional cost to you.

Exceptions / non-returnable items
Certain types of items cannot be returned, like products that have been personalized with specific names or dates. Please contact us if there was a problem with the order and we will work with our production partners to fix any mistakes. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to make an exchange is to contact us directly at ipis73@gmail.com.  We will work with our production partner to replace/exchange any lost, stolen or damaged items.  All items are made when the order is placed, so we will not be able to make any changes to your order once the payment is received. 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ipis73@gmail.com.